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Terms and Conditions
1. Use of Website
Your use of this website, including purchasing, constitutes your agreement to all the terms and conditions contained herein.
Thunderbird Spares has taken every care in the preparation of this website but cannot guarantee that information contained herein is current, up to date, error free or complete. Thunderbird Spares disclaims all warranties, express or implied, as to the accuracy of the information contained within this site and will not accept liability for loss or damage to any person or persons which may arise from the use of any of the information contained in any materials on this website.
Thunderbird Spares will not accept liability for any damage or loss resulting from computer viruses or other malicious code which may affect computer equipment or other property caused by accessing, browsing or use of this website.
Thunderbird Spares will not accept responsibility or liability for any damage or loss to products purchased from this website or to personal property resulting from the use of, incorrect fitment of, or incorrectly purchased products purchased from this website. Thunderbird Spares will not accept responsibility or liability for any fitting costs including third party costs incurred by Customers on fitment of any product including any loss of costs incurred.
Thunderbird Spares will not accept responsibility or liability for any injury or death to persons incurred as a result of the use of or incorrect fitment of products purchased from this website. All mechanical parts must be installed by qualified mechanics. Incorrect installation can lead to failure which can cause an accident resulting in personal injury or death.
All brand names used on this website are trademarks/ trade names of their respective holders. No permission is given by Thunderbird Spares for their use by any person. Where brand names are stated against products it does not imply endorsement by Thunderbird Spares and equally where brand names are not stated, does not indicate lack of such endorsement.
Colour reproduction in online images is as accurate as photographic and computer processes will allow. We cannot guarantee that product colours or finishes contained in images on this website will be identical to items supplied as colour/ finish may differ slightly.
Some hypertext links in this website will lead to websites which are not under the control of Thunderbird Spares. When you activate these external links, you leave Thunderbird Spares website. Thunderbird Spares accept no responsibility or liability for the material on any website not under the control of Thunderbird Spares.
All items shown on our site are subject to availability. If items purchased are not in stock, then we will notify you immediately whereupon you will be advised of a delivery date or offered a full refund.
We reserve the right to cancel any order for whatever reason in which circumstances a full refund will be given.
2. Product Suitability
It is the customer’s responsibility to ensure that a product is suitable for their vehicle prior to ordering and whilst we will advise to the best of our knowledge we strongly advise all customers to make their own enquiries and research before purchasing. Thunderbird Spares are not liable for any loss of costs incurred by customers including delivery costs, handling costs, packaging costs or fitting costs. In respect of overseas customers, we are unable to ensure that products contained on this website will be suitable for non-UK vehicles. Application information contained on this website is supplied by the product manufacturers.
Thunderbird Spares makes no representation that any product referred to in this website is appropriate to use outside the United Kingdom. Customers from outside the UK are responsible for compliance with local laws if local laws are applicable.
3. Prices & Payment
Delivery charges start from £1.00 and are based entirely on weight rather than per item purchased allowing us to keep postage costs as low as possible meaning delivery charges are only increased if necessary depending on weight of items purchased. We reserve the right to amend delivery charges at any time in accordance with third party postal and courier companies' charges. If this occurs after an order is placed then customers will be given the opportunity to cancel or proceed with the order. We also reserve the right to re-charge delivery charges if an order is returned to us as undelivered and has not been claimed or called for.
4. Delivery of Goods
We aim to dispatch items in stock within 72 hours of cleared payment (not including weekends & bank holidays) although goods are often dispatched within 24 hours. However, UK buyers should allow up to 7 days for delivery and overseas buyers should allow additional time depending on destination. Items are normally sent by Royal Mail or by courier in respect of heavier or larger items.
If an order is returned to us as not delivered due to it not being claimed then we reserve the right to re-charge delivery costs.
Please check orders immediately on receipt to ensure correct items have been received. If an incorrectly delivered item is received or if an item is missing from an order, customers must notify us within 7 working days of receipt. We are unable to rectify problems of missing items after this time has elapsed.
If you are outside the UK, you may have to pay additional taxes and/or duty on imported goods. These charges are outside our control and are the responsibility of the customer. You should consult your local Customs office for information.
We are unable to dispatch orders to alternative delivery addresses outside of the UK (except by prior agreement with us). Deliveries of orders to overseas customers will be made to the billing address only (except by prior agreement). Alternative delivery addresses provided for UK orders may be verified before dispatch which may include, but not limited to, corresponding with the cardholder at the billing address.
All goods are subject to availability. If your item is not in stock then we will notify you immediately by email whereupon you will be advised of a delivery date or offered a full refund. If goods are not supplied, then payment will be refunded in the full amount. Thunderbird Spares will not be liable for any losses which may be suffered if we do not supply goods ordered.
5. Lost/Undelivered Items
In the very rare occurrence that an item is not received, then we will offer to replace or refund the item after 10 working days after dispatch for UK customers and after 25 working days for overseas customers. This is to allow for any unforeseeable delays which may happen if an order is delayed at customs or by local postal service etc.
Thunderbird Spares accepts no responsibility or liability if an item is damaged during fitment by a customer or third party.
6.2 Wrong Goods Received
We are very careful to ensure that items ordered are sent out correctly to our customers. However, we understand that things can sometimes go wrong. On receipt of an incorrect order being received or order missing items, customers should notify us by email within 48 hours. We will require the incorrect item to be returned to us within 14 working days in an undamaged and resaleable condition in order for a refund/replacement to be processed. Such items should be returned with adequate insurance to cover possible damage or items being lost, as a refund/replacement can only be given once the item has been received back at our premises in a resaleable condition. Return postage costs will only be reimbursed if an incorrect item, size or colour was sent out by us due to our error.
6.3 Unwanted Items
Returns must firstly be notified to us by email and the item returned within 14 days of purchase. We recommend that returns are adequately insured before dispatch to cover damage or items being lost. A refund or replacement will only be given once the item has been received back at our premises in a resaleable condition and with all original packaging and parts etc. Thunderbird Spares reserves the right to send unwanted items back to the customer without refund, upon inspection, if it is deemed unsaleable. We are unable to refund postage costs on unwanted goods
7.1 These terms & conditions shall be governed by and construed in accordance with English Law. If any provision is deemed unlawful, void or unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
7.2 We reserve the right to amend these Terms & Conditions at any time.
Welcome to all TOMCC members, to get your special discount please email us with your membership number and expiry date and we will give you a voucher code to use that will activate the discount in our shop.
Email for code here firstname.lastname@example.org
We use industry-standard secure payment processing using the PayPal gateway. Pay with your credit/debit card or PayPal balance.
Some of our recent feedback:
Excellent service, help and advice. Can only recommend Thunderbird
Spares-UK.- Dave Smith, NZ.
Rapido y bien ,gracias.. - Sen.H, Espania
Good service. Good parts. Just as it should be.- Mr. H., UK.
Livraison soignée, produit conforme, bonne transaction.. - M. F., France
Very good item, super fast delivery, recommended to all. - Mr. C., UK
Gute Ware, schneller Versand, alles bestens, danke. - Mr. G.,Deutschland
Perfect! - Great Seller - Fast Shipping. - Mr. S., USA
Items received exactly as described. Many thanks for a trouble free purchase. Mr. L., UK.
Very fast delivery of good quality item. Excellent service again. Recommended- Mr. H., UK
Transaction parfaite merci- M. M., France
I have received great parts !!! This seller is greatest. Mr. N., Japan.
good item good service and good shipping AAA+++. - Mr. S., Australia
The very best. Excellent communication and very quick and positive. Mr. W., Sweden.